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ADR 420 California National University Conflict and Communication Powerpoint

ADR 420 California National University Conflict and Communication Powerpoint ADR 420 California National University Conflict and Communication Powerpoint.

Description

create 13-15 (or more) slides that will capture all elements of your topic, with minimum of five peer reviewed sources. last slide will have the references you have used for this project. References must be in APA format. Sally enters Joe’s office later. She does not wait to be greeted and simply blurts out, “Joe, I’m really concerned about the way Fred is dealing with his staff. I think you have a serious problem on your hands. Has Tamiko talked with you? I can’t believe Anton has been saying all those things. But does Fred care? No. He just lets things go on as they are. Joe, I really think you’ve got to do something about it.”

Questions: Please answer the following questions, be as specific as possible and provide concrete suggestions for how Joe might respond to each situation. In this situation, Joe is challenged to provide the appropriate response to show that he is listening. Address the following questions in your analysis:

1. What messages is the individual saying through his or her words and actions?

2. What might Joe do or say to show that he is hearing content (facts, data, information, perceptions, etc.)?

3. What might Joe do or say to show that he is hearing feelings?

4. What more can Joe do to encourage the other party to share more so that he can truly understand what the party is truly thinking and feelings?

ADR 420 California National University Conflict and Communication Powerpoint

ADR 420 California National University Conflict and Communication Powerpoint
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